Case Study - Retail Home Delivery - HSL

Family-run HSL produces high quality handmade chairs, beds, sofas and recliners and has 14 stores across the country. The company prides itself on providing excellent customer service from initial enquiry through to delivery and installation and this is one reason why HSL chose Andrew Porter Limited to manage its home deliveries.

Andrew Porter Limited previously provided a portion of HSL's deliveries and was approached by the company in 2010 to handle all home deliveries.

Andrew Porter Limited collects stock from HSL's manufacturing division in Dewsbury, West Yorkshire, and provides a one or two-man white glove home delivery service, which includes delivery into room of choice, assembly and customer demonstration of products and all packaging is removed.

HSL can trace all deliveries through Andrew Porter Limited's online track and trace system.

Andrew Porter Limited also handles shop floor distribution for new products, all on a cost-per-delivery basis.

Lee Bowen, xxx of HSL, said: "Andrew Porter Limited's commitment to HSL is providing not only a high quality service to our customer, but also providing support and a partnership in which both HSL and Andrew Porter Limited grow together. This you do not see in other specialist furniture carriers."