Frequently asked questions

What is self storage?

Self storage is where you rent your own private storage unit.  Units are individual rooms of different sizes, depending on how much you want to store.

You pay by the week and can access your unit and items at any time during opening hours.


How do I book a self storage unit?

You can book online, on the phone or in person.

Just decide on what size unit you need and make your reservation.

We’ll need to see your ID and receive four weeks’ payment in advance when you first bring your items into store.


What size self storage unit do I need?

Check out our storage unit size guide to get a better idea of which size self storage unit is right for your needs.

You are also welcome to visit our self store centre and take a look at the different size units first hand.  If your storage needs change, you can simply change to a different size of unit.


How much does self storage cost?

That depends on how much you want to store, how long you need to store it, which of our centres you want to use, what offers we have running and what unit availability we have.

Call or email us to get an accurate quote.


What ID do I need to book a self storage unit?

To book a storage unit we need to see (in person) one photo ID and one proof of address.  Choose from the following:

Photo ID

UK or EU passport

Full driving licence

Official identity card

Proof of address – must be dated within the last three months

Council tax bill

Bank statement

Paid utility bill

Tenancy agreement


How long do people use self storage units for?

It totally depends on circumstances.  Some people use self storage to keep their belongings during home moves or while having work done on their homes, so it might be just a few weeks.  Some customers use self store for seasonal items, such as garden furniture or festive decorations, for a few months at a time.  And some customers store artwork or hobby items in their unit on a permanent basis, rather than keeping them in their home. 

We only need one week’s notice to cancel your self storage arrangement, so we don’t need to know beforehand how long you want to store your items.


How much notice do I need to give for a self storage unit?

We only need one week’s notice to cancel your self storage contract, making self store a really flexible option.


Is self storage right for me?

Self storage is really handy if you:

  • Need a fast storage option
  • Need short term or long term storage
  • Have any amount to store, from a single item to a full house of belongings
  • Want to access your items while they’re in storage
  • Need a secure storage solution
  • Need to free up space in your home or business premises
  • Are not sure how long you will need storage for

We also provide a FREE collection service so you don’t need to worry about having your own transport.


Do I need a self storage unit?

Self storage is a service that many people use at some time during their life.  Here are just a few reasons why customers decide to hire a self storage unit:

  • To keep belongings safe during home moves
  • To store seasonal items
  • To keep items safe during home renovation
  • To sort out belongings following a downsizing or the death of a loved one
  • To keep furniture following the break up of a relationship
  • To keep collections or hobby equipment
  • To store vintage or recreational vehicles
  • For business storage of archive files or documents
  • To store retail stock
  • To store student belongings between terms or accommodation moves
  • To store tools, musical instruments or other bulky items required for work

Whatever you need to store, from a single item up to a house full of belongings we can find the right solution for you.

Do you offer NHS discount?

Yes, we offer 10% discount on self storage units to NHS staff.  We'll just need to see your ID badge.

What makes our self storage facilities unique
Domestic unit size guide Choose the right sized unit for your needs.
Business unit size guide Stock? Furniture? Files? Decide on the best unit for your business.
Reserve a storage unit Book your self store unit today.
Get in touch

Use the form below or give us a call if your question hasn't been answered above.

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